FAQ

LICENSES

Three license options are available:

  • Personal license

  • Standard license

  • Extended license

The following restrictions apply to all items:

  • One license per computer

  • Cannot be resold, shared, transferred or redistributed in any way on their own or as part of a set

  • Licensee may not claim the licensed item (or a modification thereof) as its own copyrighted work

“Commercial” use is any use: (i) that is income-generating or seeks financial gain, whether it be direct or indirect (ii) that involves an exchange of money or the like (iii) that promotes a business, product, or service.

“Use” means to copy, reproduce, modify, edit, synchronize, perform, display, publish, or otherwise make use of.

Personal License

One license per computer.

Number of end products: 1

Commercial use: Not permitted

Cannot be used for:

  • Print or digital ads

  • End products for sale

  • Use in merchandise or promotional distribution

  • Native apps, web apps, or games

  • Stock items, web templates, or print templates

  • Resale or redistribution on its own or as part of a set

Standard License

One license per computer.

Number of end products: 1

Commercial use: Permitted

Cannot be used for:

  • End products for sale

  • Use in merchandise or promotional distribution

  • Native apps, web apps, or games

  • Stock items, web templates, or print templates

  • Resale or redistribution on its own or as part of a set

extended License

One license per computer.

Number of end products: 1

Commercial use: Permitted

Cannot be used for:

  • Resale or redistribution on its own or as part of a set

SHIPPING

How much is shipping?

I love free shipping so that’s what I offer — yay!

How long will it take to receive my product?

On average, physical products take between 10-14 business days to reach you from the time the order is placed. Digital products are available instantly.

REFUND POLICY

Can I return my digital download?

I’d like to try and fix the order if I can first! I make every effort to ensure that you are pleased with the products that you purchase on this website. Since digital products cannot be returned, I’ve included some support tips below that will hopefully help you with troubleshooting. You can always send me a message too if you don’t find the answer to your question.

Can I return a physical product?

If an item has been misprinted, damaged en route, or is defective, please notify me within 7 days from the time the order is delivered for a full refund.

SUPPORT

How do I download a product?

Once you’ve gone through the check-out process, you should receive an email with a link to download the file. Please check your inbox and if you haven’t received it, double check your junk folder too. If it’s not there, please contact me.

I need more help with my project. Can I contact you?

Yes! Please do — send me a message. I’m normally pretty quick to respond, usually within 24 hours.

How do I unzip files?

PC: To unzip a file (folder with a zipper in middle), just double-click on it or right-click > Extract. It should open. Ta-da!

Mac: Double click the .zip file, then search for the product folder or product file.

Where should I have my project printed?

I personally like Moo. I have used them before and love that they offer different printing techniques, such as gold foil and and raised spot gloss. They have nice quality paper too. You can order a free sample pack here. I’ve also used Vista Print for smaller budget projects. Their premium matte paper stock is pretty sweet.

PRIVACY POLICY

Do you sell my information?

Nope! I don’t share it with anyone either.

CUSTOM ORDERS

There’s something specific I’m looking for but I don’t see it in your shop. Do you take custom requests?

If you have an idea for a custom order, I’d love to hear it! Please drop me a line and if I’m able to, I will totally create it for you and put it in my shop 🙂

 

If you have any questions at all, please complete the form below and I’ll be sure to follow-up within a day or so.

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